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Terms & Conditions

Delivery & access

One-man Delivery
  • Delivery is between 7am and 7pm. Unfortunately we cannot give you a specific time slot and the driver cannot call you before they arrive
  • For flats, delivery is to the ground floor main entrance only
  • A signature is required
  • For next day delivery, orders must be placed before 11am and do not include weekends. For instance, if you place your order before 11am on Friday, your delivery will be on the following Monday. If you place your order after 11am, or on Saturday or Sunday, your delivery will be on Tuesday (excluding bank holidays)
Two-man Delivery
  • Receive an estimated 2 hour time slot the evening before your delivery
  • Receive a call up to 15 minutes before the driver arrives
  • Your order delivered into your room of choice, providing there is suitable access
  • Delivery is up to the second floor only
  • A signature is required

We cannot guarantee arrival on your delivery date for the following postcodes:
AB 31-38, AB 41-45, AB 51-56, AB 59, FK 19-21, IV 1-28, IV 30-32, IV 36, IV 40, IV 52-56, IV6 3, IV 99, KW 1-14, PA 21-41, PH 8-11, PH 15-26, PH 30-44, PH4 9-50, PO 30-41

We do not deliver to Scottish Island, Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, and Eire

Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item

It may be necessary for you accept the first delivery date offered if we are to meet any specific delivery deadlines, such as Christmas

If you want to change or cancel your delivery date - for one-man delivery, you must notify us 2 working days before your delivery date; for two-man delivery, you must notify us 3 working days before your delivery date. This is because orders are collected by our carriers in advance

If you wish to amend the delivery address you will need to cancel and re-order to the new address

It is your responsibility to check that there is suitable access to your property

You must provide us with working contact details so that we can contact you about delivery

You must check your order confirmation email to make sure we have your correct delivery address

You must provide us with directions if your address is difficult to find

For security reasons, a signature is required upon receipt of your order. If no one is available to sign for your delivery, please supply an alternative address

We work hard to keep our delivery promises, however delays can occur that are outside our control. Furniture And Choice will not be liable for any late or missed delivery or any loss of earnings

Delivery to shipping companies or storage facilities is not recommended and is at our discretion. In most instances we will not deliver due to security reasons. However, if for any reason we do deliver to an alternative address for onward shipment, then the following conditions apply:

  • The shipping or storage facility must be able to accept delivery between 7am and 7pm Monday to Friday
  • There must be somebody at the delivery address to sign for the goods
  • Any damage must be recorded on the driver’s terminal at the time of delivery. We will not be held responsible for any damage reported at a later date
  • If you wish to return the goods under our returns policy, we will only be able to collect from the address they were delivered to
  • If the goods are shipped outside mainland UK, we will not be able to rectify any faults that may develop

Returns & refunds

We offer FREE RETURNS – 30-day, no quibble, full money-back guarantee on all products. All we ask is that you follow these simple steps:

  • Let us know within 30 days of receipt and we’ll come and collect
  • Items should be in their original condition. Please take good care of them while they’re in your possession
  • For hygiene reasons we are unable to accept the return of any mattress, divan or mattress protector where the original packaging has been removed or where the item has been used
  • Unassembled – if a product requires assembly, please return it unassembled, back in its box
  • Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll send you more
  • Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
  • If you miss your collection, it could take up to 7-14 days to arrange another date
  • Refunds will be processed within 2 working days after collection, however it may take an additional 5-7 days for it to appear in your account due to bank processing times. You'll be refunded via the original payment method used when placing your order

Distance selling regulations

If you have ordered under the Distance Selling Regulations, you have a statutory right to cancel your order up to 14 days after delivery, and receive a full refund

Damaged items

If you notice any product or packaging damage, please record this on the driver’s terminal

Where possible, please call us whilst the delivery driver is still there

We will require photos and we may send an independent furniture technician to assess the damage

At our discretion, we will repair or replace any damaged item, or you can return it for a full refund

Report any damages within 30 days of receipt

Risk of damage to or loss of the products will pass to you upon delivery

Your statutory rights are not affected

Faulty items

Please report any faults as soon as you notice them

We will require photos and we may send an independent furniture technician to assess the fault

At our discretion, we will repair or replace any faulty item which is still under warranty

Your statutory rights are not affected

Prices, payment & security

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered, plus any delivery charges

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason authorise payment to us, we will not be liable for any delay or non-delivery

Any pricing error shall be subject to correction without liability

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website

Clearance items

Clearance items sold are non-returnable and do not have a guarantee

Guarantee

10-year frame guarantee

From 1 January 2021, we’ve introduced a new 10-year frame guarantee as follows:

Sofa 10-year frame guarantee
  • Most sofa frames are covered against manufacturing faults within 10 years excluding wear and tear. See exceptions below
  • Please refer to the product page to see if a sofa has a 10-year frame guarantee
  • In addition, your sofa is covered for 1 year against manufacturing faults on the legs, upholstery, springs, foam and fibre filling, recliner mechanisms and electronics
Dining table 10-year frame guarantee
  • Most dining table frames are covered against manufacturing faults within 10 years excluding wear and tear. See exceptions below
  • Please refer to the product page to see if a dining table has a 10-year frame guarantee
  • In addition, your dining table is covered for 1 year against manufacturing faults on the table top, extension mechanism, legs and joints
Bed 10-year frame guarantee
  • Most bed frames, including ottoman frames, are covered against manufacturing faults within 10 years excluding wear and tear. See exceptions below
  • Please refer to the product page to see if a bed has a 10-year frame guarantee
  • In addition, your bed is covered for 1 year against manufacturing faults on the upholstery, slats, foam and fibre filling, webbing, legs, gas cylinder, TV mechanism, electronics, drawers, storage base floors and handles

5-year Silentnight and Sealy guarantees

  • All Silentnight and Sealy mattresses purchased from our website are covered against manufacturing, materials and workmanship faults within 5 years excluding wear and tear. See other exceptions below
  • Your mattress may be delivered flat or rolled. Specialist equipment is used to roll a mattress. Please do not attempt to bend or re-roll your mattress yourself. This applies on delivery and should you need to move the mattress from room to room or house to house
  • Your mattress must have been used in accordance with the care instructions and turned and rotated ‘top-to-toe’ if double sided, or rotated ‘top-to-toe’ if single sided to help with settling the cushioning layers
  • A single sided or ‘no turn’ mattress is usually indicated on the label. Single sided mattresses should only ever be used on the sleeping surface – label side up. Under no circumstance should the underside of the mattress be used as a sleeping surface
  • The mattress should not be used without bed linen and it is recommended that you use a breathable mattress protector from new to maintain your mattress
  • The mattress must be used with a suitable base – one which will provide suitable support e.g. with slatted bed frames the slat widths should be 10cm and the gap between them no more than 7.5cm

2-year manufacturers' guarantee

  • Some of our products come with a 2-year manufacturers' guarantee, which is valid from the date of delivery. Your statutory legal rights remain unaffected
  • Your guarantee covers all manufacturing faults with the below exceptions
  • Please refer to the product page to see if a product has a 2-year guarantee

1-year manufacturers' guarantee on all products

  • All our products come with a 1-year manufacturers' guarantee, unless otherwise stated, which is valid from the date of delivery. Your statutory legal rights remain unaffected.
  • Your guarantee covers all manufacturing faults with the below exceptions.

Guarantees do not cover:

  • if the care instructions have not been followed
  • general wear and tear such as scratches, marks, stains, fading or the softening of cushion fillings from normal, everyday use
  • if there is any evidence of damage or misuse
  • if the product has been incorrectly moved such as dragging or dropping
  • if the product has been used in a commercial or non-domestic environment
  • if damage or faults have been caused due to a domestic move
  • if the product has been exposed to excessive heat, moisture or sunlight
  • if the product is in an unsanitary condition or damage has been caused by pets
  • if a third party fabric protectant has been applied to the furniture
  • if the product has been modified or repaired
  • if the product is not regularly maintained such as tightening loose bolts or turning the mattress regularly per the care instructions
  • clearance and ex-display items
  • If the product has been exported outside mainland UK including Channel Islands, Northern Ireland and Scottish Islands

To make a claim on a guarantee

Guarantees only apply to the original purchaser of the item and is non-transferable. We will require proof of purchase to proceed with the claim.

To make a claim, please email us at info@furniturechoice.co.uk with the following information:-

  • Your order number – please put this in the email subject line.
  • The item that is faulty.
  • The batch number (this can usually be located underneath the product or on the outside of the packaging if you still have it).
  • Description of the fault and where it is located.
  • When you first noticed the fault.
  • Attach images of the faulty item, one from close-up and the other from slightly further away, so that we can see the nature and extent of the issue.
Once you have emailed us:-
  • You will receive confirmation of receipt
  • We will then contact you as soon as possible to confirm how we will resolve your issue
  • We may need to appoint an independent furniture technician to establish the fault
  • We will repair any faulty item which is still under guarantee
  • If your product can’t be repaired, we will replace it with the same model or equivalent range of value
  • We reserve the right to use alternative, similar materials where the original is no longer available

Contract cancellation

We will make every effort to fulfil your order, however we reserve the right to cancel at any time and will not be liable to you or any third party

We also reserve the right to refuse any transaction for any reason, or refuse service to anyone at any time at our sole discretion

If you want to change or cancel your delivery date - for one-man delivery, you must notify us 2 working days before your delivery date; for two-man delivery, you must notify us 3 working days before your delivery date. This is because orders are collected by our carriers in advance

Personal details

To process your order, we need to take some personal details such as your name and address. This information will not be used for any marketing purposes unless you state otherwise

Content & company communications

We take all reasonable care to ensure that all details, descriptions, dimensions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability

Photographs are for illustrative purpose only and may not exactly match the product itself

Copyright

All content on this website, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted

Still have questions?
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