Terms & Conditions

Delivery & access

  • One-man Delivery
    • Delivery is between 7am and 7pm. Unfortunately we cannot give you a specific time slot and the driver cannot call you before they arrive
    • For flats, delivery is to the ground floor main entrance only
    • A signature is required
    • For next day delivery, orders must be placed before 11am and do not include weekends. For instance, if you place your order before 11am on Friday, your delivery will be on the following Monday. If you place your order after 11am, or on Saturday or Sunday, your delivery will be on Tuesday (excluding bank holidays)
  • Two-man Delivery
    • Receive an estimated 2 hour time slot the evening before your delivery
    • Receive a call up to 15 minutes before the driver arrives
    • Your order delivered into your room of choice, providing there is suitable access
    • Delivery is up to the second floor only
    • A signature is required
  • We cannot guarantee arrival on your delivery date for the following postcodes:
    AB 31-38, AB 41-45, AB 51-56, AB 59, FK 19-21, IV 1-28, IV 30-32, IV 36, IV 40, IV 52-56, IV6 3, IV 99, KW 1-14, PA 21-41, PH 8-11, PH 15-26, PH 30-44, PH4 9-50, PO 30-41
  • We do not deliver to Scottish Island, Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, and Eire
  • Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item
  • It may be necessary for you accept the first delivery date offered if we are to meet any specific delivery deadlines, such as Christmas
  • If you want to change or cancel your delivery date - for one-man delivery, you must notify us 2 working days before your delivery date; for two-man delivery, you must notify us 3 working days before your delivery date. This is because orders are collected by our carriers in advance
  • If you wish to amend the delivery address you will need to cancel and re-order to the new address
  • It is your responsibility to check that there is suitable access to your property
  • You must provide us with working contact details so that we can contact you about delivery
  • You must check your order confirmation email to make sure we have your correct delivery address
  • You must provide us with directions if your address is difficult to find
  • For security reasons, a signature is required upon receipt of your order. If no one is available to sign for your delivery, please supply an alternative address
  • We work hard to keep our delivery promises, however delays can occur that are outside our control. Furniture And Choice will not be liable for any late or missed delivery or any loss of earnings
  • Delivery to shipping companies or storage facilities is not recommended and is at our discretion. In most instances we will not deliver due to security reasons. However, if for any reason we do deliver to an alternative address for onward shipment, then the following conditions apply:

    • The shipping or storage facility must be able to accept delivery between 7am and 7pm Monday to Friday
    • There must be somebody at the delivery address to sign for the goods
    • Any damage must be recorded on the driver’s terminal at the time of delivery. We will not be held responsible for any damage reported at a later date
    • If you wish to return the goods under our returns policy, we will only be able to collect from the address they were delivered to
    • If the goods are shipped outside mainland UK, we will not be able to rectify any faults that may develop

Returns & refunds

We offer FREE RETURNS – 30-day, no quibble, full money-back guarantee on all products. All we ask is that you follow these simple steps:

  • Let us know within 30 days of receipt and we’ll come and collect
  • Items should be in their original condition. Please take good care of them while they’re in your possession
  • For hygiene reasons we are unable to accept the return of any mattress, divan or mattress protector where the original packaging has been removed or where the item has been used
  • Unassembled – if a product requires assembly, please return it unassembled, back in its box
  • Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll send you more
  • Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
  • If you miss your collection, it could take up to 7-14 days to arrange another date
  • Refunds will be processed within 2 working days after collection, however it may take an additional 5-7 days for it to appear in your account due to bank processing times. You'll be refunded via the original payment method used when placing your order

Distance selling regulations

  • If you have ordered under the Distance Selling Regulations, you have a statutory right to cancel your order up to 14 days after delivery, and receive a full refund

Damaged items

  • If you notice any product or packaging damage, please record this on the driver’s terminal
  • Where possible, please call us whilst the delivery driver is still there
  • We will require photos and we may send an independent furniture technician to assess the damage
  • At our discretion, we will repair or replace any damaged item, or you can return it for a full refund
  • Report any damages within 30 days of receipt
  • Risk of damage to or loss of the products will pass to you upon delivery
  • Your statutory rights are not affected

Faulty items

  • Please report any faults as soon as you notice them
  • We will require photos and we may send an independent furniture technician to assess the fault
  • At our discretion, we will repair or replace any faulty item which is still under warranty
  • Your statutory rights are not affected

Prices, payment & security

  • All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered, plus any delivery charges
  • You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason authorise payment to us, we will not be liable for any delay or non-delivery
  • Any pricing error shall be subject to correction without liability
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website

Clearance items

  • Clearance items sold are non-returnable and do not have a guarantee

Guarantee

  • All our products come with a 1 year manufacturers’ guarantee unless otherwise stated. Clearance items, and any product purchased for commercial use, are not covered by any guarantee

Contract cancellation

  • We will make every effort to fulfil your order, however we reserve the right to cancel at any time and will not be liable to you or any third party
  • We also reserve the right to refuse any transaction for any reason, or refuse service to anyone at any time at our sole discretion
  • If you want to change or cancel your delivery date - for one-man delivery, you must notify us 2 working days before your delivery date; for two-man delivery, you must notify us 3 working days before your delivery date. This is because orders are collected by our carriers in advance

Personal details

  • To process your order, we need to take some personal details such as your name and address. This information will not be used for any marketing purposes unless you state otherwise

Content & company communications

  • We take all reasonable care to ensure that all details, descriptions, dimensions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability
  • Photographs are for illustrative purpose only and may not exactly match the product itself

Copyright

  • All content on this website, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted

Still have questions? We're happy to help

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