Delivery is between 7am and 7pm. Unfortunately we cannot give you a more specific time slot and the driver cannot call you before they arrive.
For flats, standard delivery is to the ground floor main entrance only
A signature is required
For next day delivery, orders must be placed before 3pm and do not include weekends. For instance, if you place your order before 3pm on Friday, your delivery will be on the following Monday. If you place your order after 3pm, or on Saturday or Sunday, your delivery will be on Tuesday (excluding bank holidays)
We cannot guarantee arrival on your selected delivery date for the following postcodes: AB 31-38, AB 41-45, AB 51-56, AB 59, FK 19-21, IV 1-28, IV 30-32, IV 36, IV 40, IV 52-56, IV6 3, IV 99, KW 1-14, PA 21-41, PH 8-11, PH 15-26, PH 30-44, PH4 9-50, PO 30-41
Two Man Delivery
Receive a text message the evening before, notifying you of an AM or PM time slot
Receive a call around 15 minutes before the driver arrives
Your order delivered into your room of choice, providing there is suitable access
A signature is required
Delivery is up to the second floor only. Please call us on 0800 035 0070 if you have any queries or concerns about this
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item
It may be necessary for you accept the first delivery date offered if we are to meet any specific delivery deadlines, such as Christmas
If you want to change or cancel your delivery date, you must notify us 4 working days before delivery as orders are collected by our carriers in advance
If you are out when we attempt delivery, you will need to pay a £30 charge. This will need to be paid before re-delivery or will be deducted from your refund if you decide to cancel your order
It is your responsibility to check that there is suitable access to your property
You must provide us with working contact details so that we can contact you on the delivery date
You must check your order confirmation email to make sure we have your correct delivery address
You must provide us with directions if your address is difficult to find
For security reasons, a signature is required upon receipt of your order. If no one is available to sign for your delivery, please supply an alternative address
We work hard to keep our delivery promises, however delays can occur that are outside our control. Furniture Choice will not be liable for any late or missed delivery or any loss of earnings
Delivery to shipping companies or storage facilities is not recommended and is at our discretion. In most instances we will not deliver due to security reasons. However, if for any reason we do deliver to an alternative address for onward shipment, then the following conditions apply:
The shipping or storage facility must be able to accept delivery between 7am and 7pm Monday to Friday
There must be somebody at the delivery address to sign for the goods
Any damage must be recorded on the drivers’ terminal at the time of delivery. We will not be held responsible for any damage reported at a later date
If you wish to return the goods under our returns policy, we will only be able to collect from the address they were delivered to
If the goods are shipped outside mainland UK, we will not be able to rectify any faults that may develop
Returns & refunds
We offer FREE RETURNS – 14-day, no quibble, money-back guarantee on all products. All we ask is that you follow these simple steps:
Let us know within 14 days of receipt and we’ll come and collect
Items must be unused so please take good care of them while they’re in your possession
Unassembled – if a product requires assembly, please return it unassembled, back in its box
Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll send you more
Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
Refunds will be processed as soon as possible after collection
Distance selling regulations
If you have ordered under the Distance Selling Regulations, you have a statutory right to cancel your order up to 14 days after delivery, and receive a full refund
Damaged items
If you notice any product or packaging damage, please record this on the drivers’ terminal
Where possible, please call us whilst the driver is still there
We will fix or replace any damaged item, or you can return the item for a full refund
Risk of damage to or loss of the products will pass to you upon delivery
Your statutory rights are not affected
Faulty items
Please report any faults as soon as you notice them
We will require photos and we may send an independent furniture technician to assess the fault
At our discretion, we will fix or replace any faulty item
Your statutory rights are not affected
Prices, payment & security
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered, plus any delivery charges
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason authorise payment to us, we will not be liable for any delay or non-delivery
Any pricing error shall be subject to correction without liability
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website
Clearance items
Clearance items sold by auction are non-returnable and do not have a guarantee
Guarantee
All our products come with a 1 year manufacturers’ guarantee unless otherwise stated. Clearance items, and any product purchased for commercial use, are not covered by any guarantee
Contract cancellation
We will make every effort to fulfil your order, however we reserve the right to cancel at any time and will not be liable to you or any third party
We also reserve the right to refuse any transaction for any reason, or refuse service to anyone at any time at our sole discretion
If you want to change or cancel your delivery date, you must notify us 4 working days before delivery as orders are collected by our carriers in advance
Personal details
To process your order, we need to take some personal details such as your name and address. This information will not be used for any marketing purposes unless you state otherwise
Content & company communications
We take all reasonable care to ensure that all details, descriptions, dimensions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability
Photographs are for illustrative purpose only and may not exactly match the product itself
Copyright
All content on this website, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted
