30-day, full money-back guarantee on all products.

  • Return your items free of charge. Simply let us know within 30 days of receipt and we’ll come and collect.
  • Items should be in their original condition and packaging, ready for collection. Once collected, you will be refunded in full, including any delivery charges within 2 working days.

How to arrange a return

Step 1

Call us on 0333 015 0000 or email us at info@furniturechoice.co.uk. We'll set up a date and time to collect your order.

Step 2

Your items must be unassembled.

Step 3

Pack the items back into their original packaging. If you don't have the packaging, let us know and we'll send you some more.

Step 4

Keep the items in a clean and dry place, packed, ready for collection.

Step 5

Once collected, your refund will be processed within 2 working days.

* Please note:
  • Items for return should be in their original condition. Please take good care of them while they're in your possession.
  • For hygiene reasons we are unable to accept the return of any mattress, divan or mattress protector where the original packaging has been removed or where the item has been used.
  • Items that require assembly should be unassembled and placed back in their original packaging.
  • Please do not order multiple items – we offer one return per customer. For example, please don’t order the same or similar products in multiple colours or sizes to see which you prefer.

Still have questions?
Visit our Customer Help Centre

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