Delivery

Select your delivery date at checkout

Delivery is between 7am-7pm, Monday to Friday

Delivery is to the threshold only

For flats and apartments, delivery is to the ground floor main entrance only

Unfortunately, we cannot give you a specific time slot or call you before delivery

Select your delivery date at checkout

Delivery is between 7am-7pm, Monday to Friday

You’ll receive an estimated 2 hour time slot the evening before your delivery

Our drivers will call you up to 15 minutes before they arrive

For flats and apartments, delivery is up to the second floor only

All deliveries will require a signature

We cannot guarantee delivery on your preferred delivery date to the following postcodes:

AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, DD1-11, FK18-21, G84, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-17, KY8-9, PA20-80, PH1-50, ZE1-3

We do not deliver to Scottish Islands, Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, and Eire

Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item

If you want to change or cancel your delivery date - for standard delivery, you must notify us 2 working days before your delivery date; for premium delivery, you must notify us 3 working days before your delivery date. This is because orders are collected by our couriers in advance

If you wish to amend the delivery address you will need to cancel your order and place a new order to the new address

It is your responsibility to check that there is suitable access to your property

You must provide us with working contact details so that we can contact you about delivery

You must check your order confirmation email to make sure we have your correct delivery address

You must provide us with directions if your address is difficult to find

To return your items free of charge, simply let us know within 14 days of receipt and we’ll come and collect. Once collected, you will be refunded in full, less any delivery charges within 14 working days