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COVID-19 — Free returns as usual
Please note we are continuing to operate as usual - deliveries and returns are unaffected. However, we are experiencing high call volumes, if your call is not answered immediately please be patient and we will answer as soon as possible. You can also contact us by email or live chat.

We ask that any collections are clean, dry and placed in the hallway, just inside the threshold. If deemed unsafe, we reserve the right for the crew to decline collection, after taking photographic evidence.

What you need to know

Changed Your Mind? We offer FREE RETURNS — 14-day, money-back guarantee on all products

All we ask is that you follow these simple steps:

  • Let us know within 14 days of receipt and we’ll come and collect. Email us at info@furniturechoice.co.uk or call us at 0333 015 0000
  • Items must be unused so please take good care of them while they’re in your possession
  • Unassembled – if a product requires assembly, please return it unassembled, back in its box
  • Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll send you more
  • Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
  • We ask that any collections are clean, dry and placed in the hallway, just inside the threshold. If deemed unsafe, we reserve the right for the crew to decline collection, after taking photographic evidence.
  • Refunds will be processed as soon as possible after collection

FAQs

Will my furniture fit?

  • Please double check access into your room of choice
  • Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
  • 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
  • Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we

What if my order arrives damaged?

  • If you notice any product or packaging damage please record this on the drivers’ terminal
  • Where possible please call us whilst the driver is still there
  • We will fix or replace any damaged item, or you can return the item for a full refund

What if I am out?

  • As you will have been aware of your delivery date, there will be a £30 charge if you are out

Can I change or cancel my delivery date?

  • Yes, please notify us within 4 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery