Items must be unused so please take good care of them while they’re in your possession
Unassembled – if a product requires assembly, please return it unassembled, back in its box
Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll send you more
Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
Refunds will be processed as soon as possible after collection
FAQs
Will my furniture fit?
Please double check access into your room of choice
Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we
What if my order arrives damaged?
If you notice any product or packaging damage please record this on the drivers’ terminal
Where possible please call us whilst the driver is still there
We will fix or replace any damaged item, or you can return the item for a full refund
What if I am out?
As you will have been aware of your delivery date, there will be a £30 charge if you are out
Can I change or cancel my delivery date?
Yes, please notify us within 4 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery
