Free Returns

30-day, full money-back guarantee on all products.

Return your items free of charge. Simply let us know within 30 days of receipt and we’ll come and collect.
Items should be in their original condition and packaging, ready for collection. Once collected, you will be refunded in full, including any delivery charges within 2 working days.

How to arrange a return

Step 1

Call us on 0333 015 0000 or email us at info@furniturechoice.co.uk. We'll set up a date and time to collect your order.

Step 2

Your items must be unassembled.

Step 3

Pack the items back into their original packaging. If you don't have the packaging, let us know and we'll send you some more.

Step 4

Keep the items in a clean and dry place, packed, ready for collection.

Step 5

Once collected, your refund will be processed within 2 working days.

Please note:

Items for return should be in their original condition. Please take good care of them while they're in your possession.

For hygiene reasons we are unable to accept the return of any mattress, divan or mattress protector where the original packaging has been removed or where the item has been used.

Items that require assembly should be unassembled and placed back in their original packaging.

Please do not order multiple items – we offer one return per customer. For example, please don’t order the same or similar products in multiple colours or sizes to see which you prefer.

FAQs (7)

Can I return an item if I'm not happy with it?

Yes, you can return an item for any reason, free of charge, as long as you let us know within 30 days of receipt and it's in its original condition. Where possible, please return items in their original packaging. If you don't have the packaging, please let us know and we'll send you some more.

Do you charge for collections?

No, enjoy free returns on all products.

How long will it take to receive my refund?

Refunds are processed within 2 working days after collection, however it may take an additional 5-7 days for it to appear in your account due to bank processing times.

You'll be refunded via the original payment method used when placing your order.

What if I'm out when your carriers arrive to collect the item?

Unfortunately, if you miss your collection, it could take up to 7-14 days to arrange another date.

What if I no longer have the original packaging?

Give us a call and we'll send you some more.

Do I need to disassemble the item for collection?

Yes, our carrier will not be able to collect the item if it is assembled.

I've requested to return an item but I've changed my mind - I want to keep it. Can I cancel the collection?

Yes, please contact us and we'll cancel your collection.