Returns

FAQs

Will my furniture fit?

• Please double check access into your room of choice
• Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
• 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
• Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we

What if my order arrives damaged?

• If you notice any product or packaging damage please record this on the drivers’ terminal
• Where possible please call us whilst the driver is still there
• We will fix or replace any damaged item, or you can return the item for a full refund

What if I am out?

• As you will have been aware of your delivery date, there will be a £30 charge if you are out

Can I change or cancel my delivery date?

• Yes, please notify us within 4 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery