10-year sofa frame guarantee
Your sofa frame is covered against manufacturing faults within 10 years excluding wear and tear. See exceptions below.
In addition, your sofa is covered for 1 year against manufacturing faults on the legs, upholstery, springs, foam and fibre filling, recliner mechanisms and electronics.
Your statutory legal rights remain unaffected.
Guarantees do not cover:
- if the care instructions have not been followed
- general wear and tear such as scratches, marks, stains, fading or the softening of cushion fillings from normal, everyday use
- if there is any evidence of damage or misuse
- if the product has been incorrectly moved such as dragging or dropping
- if the product has been used in a commercial or non-domestic environment
- if damage or faults have been caused due to a domestic move
- if the product has been exposed to excessive heat, moisture or sunlight
- if the product is in an unsanitary condition or damage has been caused by pets
- if a third party fabric protectant has been applied to the furniture
- if the product has been modified or repaired
- if the product is not regularly maintained such as tightening loose bolts
- clearance and ex-display items
- If the product has been exported outside mainland UK including Channel Islands, Northern Ireland and Scottish Islands