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COVID-19 — It's business as usual
Please note we are continuing to operate as usual - deliveries and returns are unaffected. However, we are experiencing high call volumes, if your call is not answered immediately please be patient and we will answer as soon as possible. You can also contact us by email or live chat.


  • Q. Do you have a showroom?keyboard_arrow_down

    Yes. We have a showroom at our distribution centre in West Yorkshire, however following the government announcement that non-essential retail premises can open from the 15th June, we have made the decision to keep our showroom closed for the time being to keep our customers and staff safe.

  • Q. Where do you deliver?keyboard_arrow_down

    We deliver anywhere in mainland UK and the Isle of Wight. We do not deliver to Northern Ireland, Scottish Islands, Scilly Isles, Channel Islands, Isle of Man, Eire and BFPO addresses.

  • Q. How much do you charge for delivery?keyboard_arrow_down

    Standard delivery is FREE to anywhere in mainland UK.

  • Q. How long will I have to wait for delivery?keyboard_arrow_down

    Most items are in stock and can be delivered within 3-5 workings days, with next day delivery for some smaller items.

    Note: Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the item with the longest lead time.

  • Q. What days do you deliver?keyboard_arrow_down

    Monday to Friday between 7am and 7pm, excluding bank holidays.

  • Q. Can I request a specific delivery date and time?keyboard_arrow_down

    It’s not possible to request a specific date or time for your delivery. For example, only being able to accept delivery on Fridays or after 4pm may not be possible. If you have concerns about your delivery time, call us on 0333 015 0000.

  • Q. Will I need to stay at home all day to take delivery?keyboard_arrow_down

    With one man delivery, we’ll deliver to your door between 7am and 7pm, so yes, you will need to stay at home all day. However, with two man delivery you will receive an AM/PM time slot the evening before and our drivers will call you 15 minutes before they arrive.

  • Q. What if I'm out when the drivers arrive?keyboard_arrow_down

    You will need to call us to re-arrange delivery. However, as you were aware of your delivery date, there will be a £30 charge payable.

  • Q. What happens if the item/s I have ordered do not fit?keyboard_arrow_down

    All of our items carry clear sizing information in their product listings and we strongly advise checking all measurements and access before ordering.

  • Q. I live on a narrow street and parking can be a problem, will you still be able to deliver?keyboard_arrow_down

    Our carriers use large vehicles for delivery, so please inform us of all street or parking restrictions when placing your order, so that we can try and plan your delivery accordingly. As a rule of thumb, if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture.

  • Q. Can I collect my furniture?keyboard_arrow_down

    No. However, we do offer free delivery.

  • Q. Will you assemble my furniture?keyboard_arrow_down

    Our drivers are not able to assemble your furniture, but any of our items that require self-assembly will be straightforward to put together. If you do get stuck, please call us for help and advice.

  • Q. Can you dispose of my old furniture?keyboard_arrow_down

    No, however you can use our Recycle or Donate tool to find your local recycling centre or charity collection.

Orders & Returns

  • Q. Can I cancel my order?keyboard_arrow_down

    Yes, as long as you provide us with 4 working days’ notice, as our carriers collect in advance.

  • Q. Can I return an item if I’m not happy?keyboard_arrow_down

    Yes. You can return an item for free as long as you let us know within 14 days of receipt and it is unused. Where possible, please return items in their original packaging. See our returns page for more details.

  • Q. If I return an item will I get a full refund?keyboard_arrow_down

    Yes. Please read our returns page.


  • Q. What methods of payment do you accept?keyboard_arrow_down

    Visa, MasterCard, Maestro, Solo, and PayPal. We offer finance through Close Brothers, and you can also pay by BACS – just call us to reserve the products while we wait for your payment to clear.

  • Q. What are your finance options?keyboard_arrow_down

    Finance is available on orders with a minimum value of £300 and interest-free options on orders with a minimum value of £750. Read our Finance page to find out more.

  • Q. Can I order over the phone?keyboard_arrow_down

    Yes, of course. Simply call us on 0333 015 0000.

  • Q. Is it safe to order over the internet?keyboard_arrow_down

    Yes. All sensitive information is encrypted.

Products & materials

  • Q. Do your products come with any guarantees?keyboard_arrow_down

    Yes, all our products come with a 1 year manufacturers' guarantee. You can also select our protection programme to increase this to 5 years.

  • Q. Can I request a leather sample?keyboard_arrow_down

    Yes. If a swatch is available, you will find a link to “request a swatch” on the products information page.

  • Q. Can I request a wood sample?keyboard_arrow_down

    No. Unfortunately, we are unable to supply wood samples. However if you are trying to match to existing furniture, please give us a call so we can advise you of the likely colour match.

  • Q. What is bonded leather?keyboard_arrow_down

    Bonded leather is leather that has been bonded to a man-made surface coating. This means you get a soft, durable, and even-coloured finish while keeping the costs down.