Terms & Conditions

We accept VISA, Delta, MasterCard, Switch, Solo, Maestro and Electron.

All prices are in GBP and include VAT where applicable and are correct at the time of entering onto the system. The total cost of your order is the price of the products ordered plus any delivery charges.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We do not store any of your card details and all transactions are handled by HSBC Secure ePayments to ensure their security.

We also use 128 bit Secure Sockets Layer (SSL) technology to encrypt all personal and sensitive data so that nobody can read it.

Although we take all reasonable care to keep your details secure, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Delivery is FREE anywhere in the mainland UK with the following post code exceptions:

IV, AB, PH, PA, KY, DD, EX, TA, TQ, PL, TR and parts of SA. Deliveries to these areas are handled by onward carriers and may incur a delivery charge of £45-£60. Please call for a quote before placing your order. Please be aware that orders which are handled by onward carriers also incur a longer delivery time frame, usually adding 5 to 10 additional days to the advertised delivery lead times.

We do not deliver outside the mainland UK, which includes Northern Ireland (BT post codes), Scottish islands, Channel islands, Isle of Man (IM post codes) and the Isle of Wight. We are also are unable to deliver to KW or BPFO addresses.

When placing your order please state any local street or parking restrictions as our carriers use large and sometimes articulated lorries for delivery. Please also inform us of any possible property access issues such as stairs, lifts and narrow doorways, as failed deliveries due to any of these access reasons will incur a £60 failed delivery fee.

Once your order is received by our carrier you will be contacted by a booking agent to arrange a delivery date. (Please note we only deliver Monday to Friday, excluding Bank Holidays).

On the evening before your delivery, our carriers will call you with an AM or PM time slot and you can request a courtesy call up to an hour before delivery. This means you won’t have to stay at home all day, or take a day off work.

Our polite and professional 2 man delivery team will deliver into your room of choice and if you require they will unpack and assemble your furniture, and remove all packaging.

IMPORTANT INFORMATION:

ONCE A DELIVERY DATE HAS BEEN BOOKED YOU MUST BE ABLE TO TAKE DELIVERY ON THAT DAY. IF FOR SOME REASON THIS WILL NOT BE POSSIBLE YOU MUST PROVIDE US WITH AT LEAST 3 WORKING DAYS NOTICE, OTHERWISE THERE WILL BE A £60 RE-DELIVERY FEE PAYABLE BEFORE WE WILL RE-ARRANGE DELIVERY.

THE REASON FOR THIS CHARGE IS THAT YOUR ORDER COULD BE LOADED ONTO THE DELIVERY VEHICLE UP TO 2 DAYS BEFORE YOUR DELIVERY DATE, AND ONCE LOADED CANNOT BE UNLOADED. THEREFORE THIS INCURS A DELIVERY COST.

We use specialist furniture carriers to deliver all our furniture to ensure your order is handled appropriately. However, this does mean that it is not possible to request a specific time or date for your delivery. For example: Only being able to accept delivery on Fridays or after 4pm may not be possible. If you have any concerns or queries about this, please feel free to contact us on 0870 850 8471.

It may also be necessary for you accept the first delivery date offered if we are to meet any delivery deadlines.

Mattresses and pillows are sent separately using a standard courier service, which means we will not be able to provide you with an AM or PM delivery time slot, courtesy call or delivery to your room of choice. However, delivery is still FREE.

The availability of each product is stated on its information page. If an item is expected to take longer than advertised, we will contact you.

Your order will be dispatched when every item is available. This means the expected delivery date will be that of the longest lead time item. If you do not wish to wait, we recommend that you order each item separately.

For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.

If you are out when our carrier attempts delivery your item/s will be returned to their warehouse and a £60 re-delivery fee will be payable before they can re-arrange delivery. To help avoid failed deliveries please ensure we have the correct contact information for that day. If you decide to cancel your order instead of having it re-delivered then your refund will be minus a £60 delivery fee.

Finally, we work hard to keep our delivery promises however delays can occur that are outside of our control. Furniture Choice will not be liable for any late or missed delivery.

In the unlikely event that that your order is delayed we will let you know as soon as possible.

If your furniture arrives damaged, or the delivery crew damage your property, then you must call or email us immediately and sign the delivery note clearly stating the type and extent of the damage. We cannot accept responsibility for any damages reported to us at a later date.

Risk of damage to or loss of the products shall pass to you upon delivery.

Order Cancellation:

We will make every effort to fulfil your order however we reserve the right to cancel at any time and will not be liable to you or any third party. The reason for a cancellation could be due to one of the following reasons:

• The product you ordered not being available
• Being unable to authorise your payment
• The identification of a pricing or product description error
• You not meeting the eligibility to order criteria

You will be contacted as soon as possible if we have to cancel your order. We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion. Any sum paid will be refunded or re-credited to your account.

Furniture Choice will not be obliged to offer any compensation for disappointment suffered. Should you wish to cancel an order you need to contact us within 7 days of receipt in accordance with the Distance Selling Directive.

If you find, for whatever reason, your item/s are unsuitable you can return it there and then, with the delivery crew, for a full refund.

You can also return your order at a later date, up to 7 days from receipt, however there is a £60 collection charge that will be deducted from your refund.

Items must be returned unused, in a perfect and saleable condition and in their original packaging. Mattresses and sofa beds can only be returned if they are unopened. Any returned items not meeting these requirements will not be refunded and you will be requested to collect the item/s from our warehouse.

As the drivers may unpack your item/s in the lorry it is your responsability to request and retain the packaging if you think you may return the item/s within 7 days.

Try to avoid items being returned by checking all dimensions to ensure the item/s fit into their intended room/s and that you don’t have any access issues, such as narrow door frames or an awkward staircase. You must also check that there is suitable access for a large delivery vehicle to reach your address, which in some cases could be an articulated lorry. If you are unsure about any item please contact us before purchase as any returns due to inaccessibility will be refunded minus the £60 failed delivery fee.

If your item/s arrive damaged please call or email us immediately. It is your responsibility to inspect the item/s upon delivery noting any damage when signing the delivery note. We cannot accept responsibility for item/s reported damaged at a later date.

To arrange a return or refund please contact us on 0870 850 8471 (Mon-Fri 10-6, Sat 10-2) or email info@furniturechoice.co.uk. All refunds will be processed once the returned item/s are inspected back at our warehouse, within 30 days of the cancellation of your order.

Please note that this returns policy does not apply to business customers.

To process your order we need to take some personal details such as name and address. This information will not be used for any marketing purposes what so ever unless you state otherwise.

We take all reasonable care to ensure that all details, descriptions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability.
Note: photographs are for illustrative purpose only, and may not exactly match the product itself.

The purpose of this statement is to set out how we use personal information that we may obtain about you. By registering as a user of the services provided by Furniture Choice and by using the Furniture Choice web site generally you agree to this use.

1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

2. We may use information you provide or is obtained by us:
(a) To register you with our web site and to administer our web site services;
(b) For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have. We may inform you (by e-mail, mail or otherwise) about products and services which we consider may be of interest to you. If you do not wish Furniture Choice to use your information for marketing purposes, please tick the opt-out box provided when registering.
(c) For the prevention and detection of fraud.
(d) To administer any prize draws or competitions you may enter.

3. If at a later date you wish to opt-out of receiving marketing information from Furniture Choice, you can unsubscribe by sending an email to info@furniturechoice.co.uk with “unsubscribe” in the subject field.

4. We may give information about you to the following, who may use it for the same purposes as set out above:
(a) To employees and agents of Furniture Choice to administer any accounts, products and services provided to you by Furniture Choice now or in the future.
(b) Agents who profile your data so that we may tailor the goods/services we offer to your specific needs.

We may also disclose your information:
(a) To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
(b) If we have a duty to do so or if the law allows us to do so.

5. In order that we can monitor and improve our website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site.

6. We use “cookies” to help us improve and customise our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

7. We may supplement the information you provide to us with information we receive from third parties.

8. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

9. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a £20 administration fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

All content on this web site, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.