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FREE returns and a FULL refund if returned with delivery crew
Or up to 7 day return option for a full refund minus £60 collection fee
Item/s must be returned in their original packaging, unused in a perfect and saleable condition
Refunds will be processed once the item/s have been inspected back at our warehouse
We understand that making a decision over the internet can be difficult because in many cases you haven't physically seen the product.
For this reason we allow you to return your order for a full refund if you find it is unsuitable.
How this works:
If requested the delivery crew will unpack* your order to give you the opportunity to check that it matches the rest of your furniture/decor and is comfortable for its intended use
If you find, for whatever reason, it is unsuitable you can return it there and then, with the delivery crew, for a full refund.
We also allow you to return your order at a later date, up to 7 days from receipt, however there is a £60 collection charge that will be deducted from your refund.
Items must be returned unused, in a perfect and saleable condition and in their original packaging. Mattresses and sofa beds can only be returned if they are unopened. Any returned items not meeting these requirements will not be refunded and you will be requested to collect the item/s from our warehouse.
As the drivers may unpack your item/s in the lorry it is your responsability to request and retain the packaging if you think you may return the item/s within 7 days.
Try to avoid items being returned by checking all dimensions to ensure the item/s fit into their intended room/s and that you don’t have any access issues, such as narrow door frames or an awkward staircase. You must also check that there is suitable access for a large delivery vehicle to reach your address, which in some cases could be an articulated lorry. If you are unsure about any item please contact us before purchase as any returns due to inaccessibility will be refunded minus the £60 failed delivery fee.
Returns due to damage:
Please call or email us immediately if your furniture arrives damaged. It is your responsibility to inspect the item/s upon delivery noting any damage when signing the delivery note. We cannot accept responsibility for item/s reported damaged at a later date.
Arranging a return:
To arrange a return or refund please contact us on 0870 850 8471 (Mon-Fri 10-6, Sat 10-2) or email info@furniturechoice.co.uk. All refunds will be processed once the returned item/s are inspected back at our warehouse, within 30 days of the cancellation of your order.
Please note that this returns policy does not apply to business customers.
If you are unsure about any item please contact us before purchase.
For further details please see our terms and conditions.
*This does not apply to some fabric sofa orders. They will still be delivered to any room of choice but will not be unpacked.
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