Delivery

Delivery is free for (almost) everyone

That’s no cost unless your postcode is in Devon & Cornwall (DT7, EX, PL, TQ, TR) , the Isle of Wight (PO30-41) or the Grampians & Highlands (AB, IV, KW, PA, PH 17-26, 30-35, 37-41)

In layman’s terms that means free unless you’re lucky enough to live one of these areas in which case its £10-£45 and may take slightly longer

We only deliver to mainland UK, unfortunately this excludes Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses

In brief

FREE standard delivery for (almost) everyone. Unless your postcode is in Devon & Cornwall, the Isle of Wight or the Grampians & Highlands.

We will always contact you to arrange delivery (we won’t just turn up at your door).

We will deliver to your door any time between 7am and 7pm.

Or if you have upgraded to our premium delivery service we will give you an AM/PM time slot the afternoon before delivery, a call before the driver arrives, unpacked and assembled your order, and give you the option to return your order for free.

Or add £25 for our premium delivery service (excludes beds, mattresses & made to order items) and get:

An AM/PM delivery window the afternoon before delivery
(if you do not receive a text message by 4pm call us on 0800 035 0070 to get your time slot)

A call before the driver arrives

Your furniture unpacked and assembled

All packaging removed

Plus the option to return your order with the driver for free

Arranging a delivery date and time

We’ll call you within 2-3 working days of placing your order to arrange your delivery date (we won’t just turn up at your door). If we’re waiting for stock we’ll call you as soon as it arrives.

We deliver Monday to Friday, but not on Bank Holidays.

We’ll deliver to your door any time between 7am and 7pm, unless you have chosen our premium delivery service in which case you will get an AM/PM delivery window the afternoon before delivery.

We try to be as flexible as possible but cannot guarantee specific days or times.

If in the unlikely event that an item will take longer than the specified time, we’ll contact you immediately.

Mattresses and pillows are made to order and sent directly from the manufacturer. Delivery is still free but they are sent separately from any other items and cannot be sent by our premium delivery service.

Cancelled, changed or missed deliveries

Our delivery lorries are loaded up to 2 days in advance so you can change delivery details up to 3 working days before, after that any changes will be £60.

Any missed deliveries will also be charged at £60.

Delivery day

We will deliver to your door any time between 7am and 7pm.

If you have upgraded to our premium delivery service we’ll text you the afternoon before with your AM/PM time slot and the driver will also call before he arrives.

You must also inspect your furniture on delivery and note any damages on the drivers sheet. Do not sign the sheet unchecked.

Please note that we always require a signature upon delivery.

What if my order arrives damaged?

If the packaging or furniture is damaged you must highlight this on the delivery note so we can arrange a replacement and claim for any damages caused by the carriers.

If you do not mark the drivers sheet damaged, or sign it unchecked, then we will not be able to arrange a replacement.

You should also call or email us immediately so that we can resolve this for you.

Will it fit?

Getting the delivery right allows us to keep our costs down so we’re quite strict on this – the number one reason furniture is returned is that we can’t get it in, so any returns due to inaccessibility will incur a £60 fee.

Please double-check furniture dimensions to ensure they will fit into your room. Common problems include narrow doorframes, awkward staircases or any right angle turns once inside the property.

Occasionally we have difficulty gaining access for our delivery lorry – the rule of thumb is if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture.

If you are unsure, please call us on 0800 035 0070 and we’ll be glad to help.

We are open and honest

*If things do go wrong, (and let’s be honest: occasionally things don’t go to plan – snow and floods come to mind), Furniture Choice will not be liable for any late or missed deliveries, we will however, always act with openness, honesty, and keep you informed all the way.

See our customer comments on both this site and our eBay pages – we check them daily.

If you have any delivery questions please get in touch on 0800 035 0070.

We think this covers everything but for peace of mind you may wish to read our detailed Terms & Conditions.