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We deliver anywhere in mainland UK
Delivery is FREE for all orders*
Our carriers will call you as soon as they receive your order to arrange delivery
(usually within a few days of placing your order)
Our carriers will call you again the evening before delivery with your AM or PM time slot
Your furniture will be delivered to your room of choice, unpacked and assembled if requested**
Please ensure you have suitable access for a large delivery vehicle and that you have measured access for your item/s
A signature is required on delivery
Delivery Information:
We have worked hard to provide a service that reduces potential delivery problems and makes shopping with us more convenient.
Delivery is FREE anywhere in the mainland UK with the following post code exceptions:
*IV, AB, PH, PA, KY, DD, EX, TA, TQ, PL, TR and parts of SA. Deliveries to these areas are handled by onward carriers and may incur a delivery charge of £45-£60. Please call for a quote before placing your order. Please be aware that orders which are handled by onward carriers also incur a longer delivery time frame, usually adding 5 to 10 additional days to the advertised delivery lead times.
We do not deliver outside the mainland UK, which includes Northern Ireland (BT post codes), Scottish islands, Channel islands, Isle of Man (IM post codes) and the Isle of Wight. We are also unable to deliver to KW or BPFO addresses
When placing your order please state any local street or parking restrictions as our carriers use large and sometimes articulated lorries for delivery. Please also inform us of any possible property access issues such as stairs, lifts and narrow doorways, as failed deliveries due to any of these access reasons will incur a £60 failed delivery fee.
Once your order is received by our carrier you will be contacted by a booking agent to arrange a delivery date. (PLEASE NOTE: We only deliver Monday to Friday, excluding Bank Holidays). In the case of items with a longer lead time your delivery will be arranged at a later date.
On the evening before your delivery, our carriers will call you with an AM or PM time slot and you can request a courtesy call up to an hour before delivery. This means you won’t have to stay at home all day, or take a day off work.
Our polite and professional 2 man delivery team will deliver into your room of choice and if you require they will unpack and assemble your furniture, and remove all packaging**.
IMPORTANT INFORMATION:
ONCE A DELIVERY DATE HAS BEEN BOOKED YOU MUST BE ABLE TO TAKE DELIVERY ON THAT DAY. IF FOR SOME REASON THIS WILL NOT BE POSSIBLE YOU MUST PROVIDE US WITH AT LEAST 3 WORKING DAYS NOTICE, OTHERWISE THERE WILL BE A £60 RE-DELIVERY FEE PAYABLE BEFORE WE WILL RE-ARRANGE DELIVERY.
THE REASON FOR THIS CHARGE IS THAT YOUR ORDER COULD BE LOADED ONTO THE DELIVERY VEHICLE UP TO 2 DAYS BEFORE YOUR DELIVERY DATE, AND ONCE LOADED CANNOT BE UNLOADED. THEREFORE THIS INCURS A DELIVERY COST.
We use specialist furniture carriers to deliver all our furniture to ensure your order is handled appropriately. However, this does mean that it is not possible to request a specific time or date for your delivery. For example: Only being able to accept delivery on Fridays or after 4pm may not be possible. If you have any concerns or queries about this, please feel free to contact us on 0870 850 8471.
It may also be necessary for you accept the first delivery date offered if we are to meet any delivery deadlines.
Mattresses and pillows are sent separately using a standard courier service, which means we will not be able to provide you with an AM or PM delivery time slot, courtesy call or delivery to your room of choice. However, delivery is still FREE.
The availability of each product is stated on its information page. If an item is expected to take longer than advertised, we will contact you.
Your order will be dispatched when every item is available. This means the expected delivery date will be that of the longest lead time item. If you do not wish to wait, we recommend that you order each item separately.
For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.
If you are out when our carrier attempts delivery your item/s will be returned to their warehouse and a £60 re-delivery fee will be payable before they can re-arrange delivery. To help avoid failed deliveries please ensure we have the correct contact information for that day. If you decide to cancel your order instead of having it re-delivered then your refund will be minus a £60 delivery fee.
Finally, we work hard to keep our delivery promises however delays can occur that are outside of our control. Furniture Choice will not be liable for any late or missed delivery.
In the unlikely event that that your order is delayed we will let you know as soon as possible.
For more information please see our terms & conditions.
**This does not apply to a small number of our fabric sofas. They will still be delivered to the room of your choice, but left in the original packaging.
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