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Terms & Conditions

Our customer services team want to help you...

If you have any issues whatsoever, or do not feel you have had a good experience, please give us the opportunity to put things right for you. Our team is on hand to help you with any problems or queries – please call us on

Local Phone: 01924 491 659

Free Phone: 0800 035 0070

or e-mail: mailto:info@furniturechoice.co.uk

Delivery & Access

  • Your order will be delivered to your door unless you have paid for premium delivery. In which case your order will be delivered to your room of choice providing there is sufficient access.
  • For flats, standard delivery is to the ground floor main entrance only, and premium delivery is up to the second floor only, providing there is suitable and safe access. Beyond this it's at the drivers’ discretion. Please call us on 0800 035 070 if you have any queries or concerns about this.
  • Premium delivery customers will also receive a text message the evening before delivery to inform them of an AM or PM time slot. If you do not receive a text message by 6pm please call our carriers on 0800 783 8731 or 01902 604 010.
  • Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
  • It may be necessary for you accept the first delivery date offered if we are to meet any specific delivery deadlines, such as Christmas.
  • If you want to change or cancel your delivery date you must notify us 4 working days before delivery as orders are collected by our carriers in advance.
  • If you are out when we attempt delivery you will need to pay a £30 charge. This will need to be paid before re-delivery or will be deducted from your refund if you decide to cancel your order.
  • If your order doesn't fit, or there isn't suitable access for the delivery vehicle, you will be refunded minus a £30 charge.
  • If you have paid for premium delivery you can return your order for free with the driver. However, if you wish to return your order after the driver has left, you will incur the standard £30 charge.
  • You must provide us with telephone numbers so that we can contact you on the delivery date.
  • You must check your order confirmation email to make sure we have your correct delivery address.
  • You must provide us with directions if your address is difficult to find.
  • For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.
  • We work hard to keep our delivery promises however delays can occur that are outside our control. Furniture Choice will not be liable for any late or missed delivery or any loss of earnings.
  • To see our delivery charges and postcode restrictions click here.

Returns & Refunds

  • Please notify us within 7 working days of receipt if you would like to return an item.
  • Where possible please return items in their original packaging.
  • Items must be unused and you must take reasonable care of them whilst in your possession.
  • There is a £30 collection charge unless you arrange your own transport.
  • Faulty or damaged items will be collected free of charge.
  • Refunds will be processed as soon as possible after collection and can take up to 30 days.
  • You must ensure the items are wrapped and ready for collection prior to the vehicle arriving
  • We will only attempt collection twice, both incurring a collection fee. After this we will not try again and you will no longer be entitled to a refund.
  • Please note our returns & refunds policy does not apply to business customers
  • Mattresses, pillows and sofa beds are non-returnable once used

Distance Selling Regulations

  • If you have ordered under the Distance Selling Regulations, you have a statutory right to cancel your order up to 7 working days after delivery, and receive a full refund.
  • If you decide to cancel your order under Distance Selling Regulations you must return the items to us however if you would prefer for us to collect then we will deduct the collection charge from your refund.

Damaged Items

  • If you notice any product or packaging damage please record this on the drivers’ terminal.
  • Where possible please call us whilst the driver is still there.
  • We may request photos showing the damage before we can determine the best course of action.
  • Damaged products will, at our discretion, either be repaired by sending out a furniture restorer to your address, be replaced, or refunded.
  • Risk of damage to or loss of the products shall pass to you upon delivery.
  • Your statutory rights are not affected.

Faulty Items

  • Please report any faults as soon as you notice them.
  • We will require photos and we may send an independent furniture technician to assess the fault.
  • At our discretion we will fix or replace any faulty item.
  • Your statutory rights are not affected.

Prices, Payment & Security

  • All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus any delivery charges.
  • You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
  • Any pricing error shall be subject to correction without liability
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Clearance Items

  • Clearance items sold by auction are non-returnable and do not have a guarantee.

Guarantee

  • All our products come with a 1 year manufacturers’ guarantee unless otherwise stated. Clearance items, and any product purchased for commercial use, are not covered by any guarantee.

Contract Cancellation

  • We will make every effort to fulfil your order however we reserve the right to cancel at any time and will not be liable to you or any third party
  • We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion
  • If you want to change or cancel your delivery date you must notify us 4 working days before delivery as orders are collected by our carriers in advance.

Personal Details

  • To process your order we need to take some personal details such as your name and address. This information will not be used for any marketing purposes unless you state otherwise.

Content & Company Communications

  • We take all reasonable care to ensure that all details, descriptions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability.
  • Photographs are for illustrative purpose only and may not exactly match the product itself.

Copyright

All content on this web site, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.