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Returns

Our customer services team want to help you...

If you have any issues whatsoever, or do not feel you have had a good experience, please give us the opportunity to put things right for you. Our team is on hand to help you with any problems or queries – please call us on

Free returns for all orders placed in March
For all orders placed in March we’re offering free returns! To qualify all we ask is that you follow a few simple steps…
  • Inform us within seven days

    Let us know within 7 days of receiving the product - so if you receive your delivery on Monday, you’ll need to inform us by the following Sunday at the latest.

  • In the original packaging

    Please return items in their original packaging where possible. For example, mattresses need to be returned in their protective plastic bag - if the bag is damaged, call us and we’ll send another one

  • Unused please

    Products must be unused so please take good care of them while they’re in your care.

  • One return per customer

    For example, please don’t order the same, or similar products in multiple colours, or sizes, to see which you prefer!

  • Unassembled

    If a product requires assembly, please return it unassembled, back in its box.

  • Finally

    If you’re not satisfied neither are we. We’ll collect and process your full refund as soon as possible

Standard Returns & Refunds

  • Please notify us within 14 days of receipt if you would like to return an item.
  • Where possible please return items in their original packaging.
  • Items must be unused and you must take reasonable care of them whilst in your possession.
  • There is a £30 collection charge unless you arrange your own transport.
  • Faulty or damaged items will be collected free of charge.
  • Refunds will be processed as soon as possible after collection.

What if my order arrives damaged?

  • If you notice any product or packaging damage please record this on the drivers’ terminal.
  • Where possible please call us whilst the driver is still there.
  • We will fix or replace any damaged item, or you can return the item for a full refund.
  • Our team is on hand to help if you are unsure about any of the above - please call us on 01924 491 659

Will it fit?

  • Please double check access into your room of choice.
  • Common problems include narrow door frames, awkward staircases,passenger lifts and any right angle turns once inside the property.
  • 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these.
  • Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we.
  • Items returned with the driver will incur a £30 charge.
  • If you have paid for premium delivery you can return your order for free with the driver. However, if you wish to return your order after the driver has left, you will incur the standard collection fee.
  • Our team is on hand to help if you are unsure about any of the above - please call us on 01924 491 659

If you are out

As you will have been aware of your delivery date, there will be a £30 charge if you are out.

Changing or cancelling your delivery date

You must notify us 4 working days before delivery as orders are collected by our carriers in advance