Here are some Frequently Asked Questions that you may find useful.
If you don't see the question you would like to ask, or would prefer to speak to someone, call us on 0800 035 0070.
Q. Do you have a showroom?
Yes. We have a showroom at our distribution centre in West Yorkshire (click here), where you can view our leather sofas, dining room furniture, beds and mattresses.
If it's too far to travel then opt for our premium delivery service, which allows you to view our products in your home and if you’re not satisfied, return them with the driver for a full refund. See our returns and refunds policy for further details.
Q. Where do you deliver?
We deliver anywhere in mainland UK except Northern Ireland, Scottish Islands, Scilly Isles, Channel Islands, Isle of Man, Eire and BFPO addresses.
Q. How much do you charge for delivery?
Standard delivery is FREE unless you live in Devon, Cornwall,or Scotland, in which case it’s £10-30.
To view our delivery charges map click here.
Q. How long will I have to wait for delivery?
Most items are in stock and can be delivered within 3-5 workings days. You can even get next day delivery for some smaller items such as mattresses.
Note: Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the item with the longest lead time.
Q. What days do you deliver?
Monday to Friday between 7am and 7pm, excluding bank holidays.
Q. Can I request a specific delivery date and time?
It’s not possible to request a specific date or time for your delivery. For example, only being able to accept delivery on Fridays or after 4pm may not be possible. If you have concerns about your delivery time, call us on 0800 035 0070.
Q. Will I need to stay at home all day to take delivery?
With standard delivery we’ll deliver to your door between 7am and 7pm, so yes you will need to stay at home all day. However, if you opt for our premium delivery service we will give you an AM/PM time slot the evening before and our drivers will call you 15 minutes before they arrive.
Q. Will you assemble my furniture?
Our drivers are not able to assemble your furniture but any of our items that require self-assembly will be straight forward to put together. If you do get stuck, you can always call us for help and advice.
Q. Can you dispose of my old furniture?
No, however you can contact your local council or furniture mart to arrange collection.
Q. Can I cancel my order?
Yes, as long as you provide us with 4 working days notice as our carriers collect in advance– after that there will be a failed delivery charge. £30 for small items and £60 for large items.
Q. What if I'm out when the drivers arrive?
Unfortunately you will incur a failed delivery fee. £30 for small items, plus any postcode surcharges. £60 for large items, plus any postcode surcharges.
The large items failed delivery fee will be reduced to £30 if you have the item/s redelivered with in 7 working days
Q. Can I return an item if I’m not happy?
Yes. As long as you let us know within 7 days of receipt and it is unused, in perfect, saleable condition and in its original packaging.
Q. If I return an item will I get a full refund?
Please read our returns and refunds page, but generaly refunds will be minus any delivery and collection charges incurred.
Q. What happens if the item/s I have ordered do not fit?
Returns due to access will be refunded minus the return fee. All of our items carry clear sizing information in their product listings and we strongly advise checking all measurements and access before ordering.
Q. I live on a narrow street and parking can be a problem, will you still be able to deliver?
Our carriers use large lorries for delivery so please state all street or parking restrictions when placing your order so we can try and plan your delivery accordingly. As a rule of thumb, if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture. Please note that any failed deliveries due to access issues will incur a failed delivery fee.
Q. Can I collect my furniture?
Yes you can collect from our warehouse in Mirfield, West Yorkshire (WF14 9DQ). Collection is available between 9am and 6pm, Monday to Friday, 10am-4pm Saturday to Sunday, and 10am-4pm on bank holidays.
- Collections are between 9-6, Mon-Fri only, we are unable to accommodate any collections during weekends or bank holidays
- For next day collections you must order by 1pm the previous day. If you wish to collect an item on a Monday please order before 1pm Friday
- Loading assistance is available
- You must bring photographic ID (drivers licence or passport) and the card you used to make the purchase with
- You must arrive at least 30 minutes before we close so you have time to load your vehicle
Q. Is it safe to order over the internet?
Yes. All sensitive information is encrypted.
Q. What methods of payment do you accept?
Visa, MasterCard, Maestro, Electron, and PayPal.
You can also pay by cheque or BACS – call us to reserve the products while we wait for your payment to clear.
Q. Can I order over the phone?
Yes. Simply call us on 0800 035 0070.
Q. Do your products come with any guarantees?
Yes all our products come with a 1 year manufacturers guarantee. You can also select our protection programme to increase this to 5 years.
Q. Can I request a leather sample?
Yes. If a swatch is available you will find a link “request a swatch” on the products information page.
Q. Can I request a wood sample?
No. Unfortunately we are unable to supply wood samples. However if you are trying to match to existing furniture please give us a call so we can advise you of the likely colour match.
Q. What is bonded leather?
Bonded leather is leather that has been bonded to a man made surface coating. This means you get a soft, durable and even coloured finish while keeping the costs down.
Q. What is corrected grain leather?
Corrected grain leather is 100% leather that has been treated to give it an even colour and finish and where all the imperfections have been removed.
Q. What is aniline leather?
Aniline leather is 100% leather that is in a more natural state and has no protective coating. This means each and every defect is cleary visible such as scarring, mottling, wrinkling and shading.It also requires more care to look after it.
Q. Anything we haven't covered?
If you still have unanswered questions, please call us on 0800 035 0070 (Mon-Fri 9am-6pm, Sat-Sun 10am-4pm) or email firstname.lastname@example.org.
Our expert advisors are always happy to help you find the best sofa to suit your needs. After all, if our customers are happy then we’re happy.
Our Frequently Asked Questions should cover most issues, but if there’s anything else you’d like to know, our helpful team is on hand to advise. Call free on 0800 035 0070, Mon-Fri 9am-6pm, Sat & Sun 10am-4pm.