If for any reason you are unhappy with your purchase, we offer the peace of mind of a free returns service. If you have any problems or questions please call us free on 0800 035 0070 or email us at

What you need to know

We offer free returns, no charge.

All we ask is that you follow these simple steps…

  • Let us know within 14 days of receipt and we’ll come and collect
  • Items must be unused so please take good care of them while they’re in your possession
  • Unassembled – if a product requires assembly, please return it unassembled, back in its box
  • Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll send you more
  • Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
  • Refunds will be processed as soon as possible after collection


  • Will my furniture fit?
    • Please double check access into your room of choice
    • Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
    • 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
    • Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we
    • Our team is on hand to help if you are unsure about any of the above - please call us on 0800 035 0070
  • What if my order arrives damaged?
    • If you notice any product or packaging damage please record this on the drivers’ terminal
    • Where possible please call us whilst the driver is still there
    • We will fix or replace any damaged item, or you can return the item for a full refund
    • Our team is on hand to help if you are unsure about any of the above - please call us on 0800 035 0070
  • What if I am out? As you will have been aware of your delivery date, there will be a £30 charge if you are out.
  • Can I change or cancel my delivery date? Yes, please notify us within 4 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery - click here to read our returns information.