Returns

If for any reason you are unhappy with your purchase, we offer the peace of mind of a free returns service. If you have any problems or questions please call us free on 0800 035 0070 or email us at info@furniturechoice.co.uk

What you need to know

We offer free returns, no charge.

All we ask is that you follow these simple steps…

  • Let us know within 14 days of receipt and we’ll come and collect
  • Items must be unused so please take good care of them while they’re in your possession
  • Unassembled – if a product requires assembly, please return it unassembled, back in its box
  • Return items in their original packaging where possible – if you don’t have the packaging, let us know and we’ll send you more
  • Please do not order multiple items – we offer one return per customer. For example please don’t order the same or similar products in multiple colours or sizes to see which you prefer
  • Refunds will be processed as soon as possible after collection

FAQs

  • Will my furniture fit?
    • Please double check access into your room of choice
    • Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
    • 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
    • Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we
    • Our team is on hand to help if you are unsure about any of the above - please call us on 0800 035 0070
  • What if my order arrives damaged?
    • If you notice any product or packaging damage please record this on the drivers’ terminal
    • Where possible please call us whilst the driver is still there
    • We will fix or replace any damaged item, or you can return the item for a full refund
    • Our team is on hand to help if you are unsure about any of the above - please call us on 0800 035 0070
  • What if I am out? As you will have been aware of your delivery date, there will be a £30 charge if you are out.
  • Can I change or cancel my delivery date? Yes, please notify us within 4 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery - click here to read our returns information.