- Q. Do you have a showroom?
Yes. We have a showroom at our distribution centre in West Yorkshire where you can view our leather sofas, dining room furniture, beds and mattresses.
If it's too far to travel then opt for our premium delivery service, which allows you to view our products in your home and if you’re not satisfied, return them with the driver for a full refund. See our delivery and returns policies for further details.
- Q. Where do you deliver?
We deliver anywhere in mainland UK except Northern Ireland, Scottish Islands, Scilly Isles, Channel Islands, Isle of Man, Eire and BFPO addresses.
- Q. How much do you charge for delivery?
Standard delivery is FREE unless you live in Devon, Cornwall,or Scotland, in which case it’s £10-30. To view our delivery charges click here.
- Q. How long will I have to wait for delivery?
Most items are in stock and can be delivered within 3-5 workings days with next day delivery for some smaller items.
Note: Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the item with the longest lead time.
- Q. What days do you deliver?
Monday to Friday between 7am and 7pm, excluding bank holidays.
- Q. Can I request a specific delivery date and time?
It’s not possible to request a specific date or time for your delivery. For example, only being able to accept delivery on Fridays or after 4pm may not be possible. If you have concerns about your delivery time, call us on 0800 035 0070.
- Q. Will I need to stay at home all day to take delivery?
With one man delivery we’ll deliver to your door between 7am and 7pm, so yes you will need to stay at home all day. However, with two man delivery you will receive an AM/PM time slot the evening before and our drivers will call you 15 minutes before they arrive.
- Q. Will you assemble my furniture?
Our drivers are not able to assemble your furniture but any of our items that require self-assembly will be straight forward to put together. If you do get stuck, please call us for help and advice.
- Q. Can you dispose of my old furniture?
No, however you can use our Recycle or Donate tool to find your local recycling centre or charity collection.
- Q. Can I cancel my order?
Yes, as long as you provide us with 4 working days’ notice as our carriers collect in advance.
- Q. What if I'm out when the drivers arrive?
You will need to call us to re-arrange delivery, however, as you were aware of your delivery date, there will be a £30 charge payable.
- Q. Can I return an item if I’m not happy?
Yes. You can return an item for free as long as you let us know within 14 days of receipt and it is unused. Where possible please return items in their original packaging. See our Returns page for more details.
- Q. If I return an item will I get a full refund?
Yes. Please read our returns page.
- Q. What happens if the item/s I have ordered do not fit?
All of our items carry clear sizing information in their product listings and we strongly advise checking all measurements and access before ordering.
- Q. I live on a narrow street and parking can be a problem, will you still be able to deliver?
Our carriers use large vehicles for delivery, so please inform us of all street or parking restrictions when placing your order so that we can try and plan your delivery accordingly. As a rule of thumb, if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture.
- Q. Can I collect my furniture?
No, however we do offer free delivery.
- Q. Is it safe to order over the internet?
Yes. All sensitive information is encrypted.
- Q. What methods of payment do you accept?
Visa, MasterCard, Maestro, Solo, and PayPal. We offer finance through Pay4Later, and you can also pay by cheque or BACS – just call us to reserve the products while we wait for your payment to clear.
- Q. Can I order over the phone?
Yes of course. Simply call us free on 0800 035 0070, on on our local number 01924 491 659
- Q. Do your products come with any guarantees?
Yes all our products come with a 1 year manufacturers guarantee. You can also select our protection programme to increase this to 5 years.
- Q. Can I request a leather sample?
Yes. If a swatch is available you will find a link “request a swatch” on the products information page.
- Q. Can I request a wood sample?
No. Unfortunately we are unable to supply wood samples. However if you are trying to match to existing furniture please give us a call so we can advise you of the likely colour match.
- Q. What is bonded leather?
Bonded leather is leather that has been bonded to a man made surface coating. This means you get a soft, durable and even coloured finish while keeping the costs down.
- Q. What is corrected grain leather?
Corrected grain leather is 100% leather that has been treated to give it an even colour and finish and where all the imperfections have been removed.
- Q. What is aniline leather?
Aniline leather is 100% leather that is in a more natural state and has no protective coating. This means each and every defect is clearly visible such as scarring, mottling, wrinkling and shading.It also requires more care to look after it.
- Q. Anything we haven't covered?
If you still have unanswered questions, please call us on 0800 035 0070 or email us at firstname.lastname@example.org