Delivery is often the biggest worry when you buy online, so it’s our job to make sure you have peace of mind. If you have any problems or questions please call us free on 0800 035 0070 or email us at

What you need to know

  • Select your delivery date at checkout
  • All items in stock are either delivered next day, 3-5 days or 5-10 days
  • Standard Delivery is free for most of the UK except:
    - Devon, Cornwall and lowland Scotland - £10
    - Isle of Wight, Grampian and Highlands - £30
  • Surcharges by postcode
    • Devon & Cornwall - £10
      EX 1-24, EX 31-39, PL 1-35, PL 95, TQ 1-14, TR 1-20, TR 26-27, TR 93
    • Scotland – £10
      DD, DG, EH, FK, G,KA, KY, ML, PA 1-19, PA 21-35, PA 37, PH 1-16, TD
    • Grampian & Highland – £30
      AB 1-5, AB 9-16, AB 21-25, AB 30-36, AB 38-39, AB 41-45, AB 51-58, AB 37, IV 1-28, IV 30-36, IV 40, IV 52-54, IV 63, KW 1-3, KW 5-14, PA 36, PA 38-40, PH 17-26, PH 30-36, PH 37-44, PH 49-50
    • Isle of Wight £30
      PO 30-41
    • We do not currently deliver to:
      Scottish Offshore, Northern Ireland, Channel Islands, Isles of Scilly, Isle Of Man, Eire

One Man Delivery (Small Items)

  • We will deliver to your door between 7am and 7pm
  • For flats, standard delivery is to the ground floor main entrance only
  • A signature is required
  • For next day delivery orders must be placed before 1pm and do not include weekends. For instance, if you place your order before 1pm on Friday your delivery will be on the following Monday. If you place your order after 1pm, or on Saturday or Sunday, your delivery will be on Tuesday (excluding bank holidays)
  • We cannot guarantee arrival on your selected delivery date for the following postcodes:
    AB 31-38, AB 41-45, AB 51-56, AB 59, FK 19-21, IV 1-28, IV 30-32, IV 36, IV 40, IV 52-56, IV6 3, IV 99, KW 1-14, PA 21-41, PH 8-11, PH 15-26, PH 30-44, PH4 9-50, PO 30-41

Two Man Delivery (Large Items)

  • Receive a text message the evening before notifying you of an AM or PM time slot
  • Receive a call around 15 minutes before the driver arrives
  • Your order delivered into your room of choice, providing there is suitable access
  • A signature is required
  • Delivery is up to the second floor only. Please call us on 0800 035 0070 if you have any queries or concerns about this


  • Will my furniture fit?
    • Please double check access into your room of choice
    • Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
    • 3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
    • Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we
    • Our team is on hand to help if you are unsure about any of the above - please call us on 0800 035 0070
  • What if my order arrives damaged?
    • If you notice any product or packaging damage please record this on the drivers’ terminal
    • Where possible please call us whilst the driver is still there
    • We will fix or replace any damaged item, or you can return the item for a full refund
    • Our team is on hand to help if you are unsure about any of the above - please call us on 0800 035 0070
  • What if I am out?
    • As you will have been aware of your delivery date, there will be a £30 charge if you are out
  • Can I change or cancel my delivery date?
    • Yes, please notify us within 4 working days before delivery as orders are collected by our carriers in advance. Note that you have a right to cancel your order up to 14 days after delivery - click here to read our returns information