1-5 Year Guarantee

• All our products come with a 1 year manufacturers guarantee (excluding clearance items)
• Or you can upgrade to our 5 year Staingard protection scheme
• This gives peace of mind against the cost of accidental damage, stains and structural failure
• You can make an unlimited number claims in 5 years and get a full replacement if repairs are not possible
• You can add this option at checkout
  
  

Delivery

Standard delivery – FREE* (see exceptions below)

• Choose your delivery date at checkout
• We will deliver to your door between 7am and 7pm
• A signature is required ( you must check for any packaging and product damage and mark this on the drivers terminal, please pay particular attention to tabletops and sofas )
  
  

Premium delivery – £25 (plus any postcode surcharges)

• Choose your delivery date at checkout
• Receive a text message the evening before notifying you of an AM or PM time slot (AM is 7am-1pm, PM is 12 noon-7pm)
• A call 15 minutes before the driver arrives
• Your order delivered into your room of choice, providing there is suitable access
• Your items unpacked and the packaging removed
• The option to return your order for free with the driver. If you wish to return your order after the driver has left you will incur the standard collection fee.
• A signature is required ( you must check for any packaging and product damage and mark this on the drivers terminal, please pay particular attention to tabletops and sofas )
  
  

Click & collect – FREE

• Choose your collection date at checkout
• Collections are between 9-6, Mon-Fri, and 10-4 Sat-Sun and Bank Holidays
• To collect at the weekend, or on a Bank Holiday, you must order before 3pm on the preceding working day, which is usually a Friday
• Loading assistance is only available Monday to Friday
• You must bring photographic ID (drivers licence or passport) and the card you used to make the purchase with
• You must arrive at least 15 minutes before we close so you have time to load your vehicle
  
  

Postcode surcharges – £10 to £30 depending on your postcode

• Devon & Cornwall - £10
• Scotland - £10
• Grampian & Highland - £30
• Isle of Wight - £30
• These charges will be applied at check out
• These will also be applied to any return costs incurred
  
  

Devon & Cornwall - £10. EX 1-24, EX 31-39, PL 1-35, PL 95, TQ 1-14, TR 1-20, TR 26-27, TR 93
Scotland – £10. DD, DG, EH, FK, G, IV 55-56, KA, KY, ML, PA 1-19, PA 21-35, PA 37, PH 1-16, TD
Grampian & Highland – £30. AB 1-5, AB 9-16, AB 21-25, AB 30-36, AB 38-39, AB 41-45, AB 51-58, AB 37, IV 1-28, IV 30-36, IV 40, IV 52-54, IV 63, KW 1-3, KW 5-14, PA 36, PA 38-40, PH 17-26, PH 30-36, PH 37-44, PH 49-50
Isle of Wight - £30. PO 30-41
We do not currently deliver to - Scottish Offshore (HS 1-9, IV 41-51, KA 27-28, KW 15-17, PA 20, PA 42-49, PA 60-78, PA 80-88, ZE 1-3), Northern Ireland (BT), Channel Islands (GY & JE), Isles of Scilly (TR21-25), Isle Of Man (IM), Eire.

Non guaranteed postcodes (small items only)

• These are postcodes where we cannot guarantee your order will arrive on your selected delivery date.
• AB 31-38, AB 41-45, AB 51-56, AB 59, FK 19-21, IV 1-28, IV 30-32, IV 36, IV 40, IV 52-56, IV6 3, IV 99, KW 1-14, PA 21-41, PH 8-11, PH 15-26, PH 30-44, PH4 9-50, PO 30-41
  
  

Local delivery postcodes

• If you live within 10-20 miles of our distribution centre (including HD, WF, and some LS postcodes) we will deliver using our own transport.
• This means we will call you to book your delivery date and you won't be able to select your delivery date at checkout.
• However we usually deliver in the evening so you won't have to take a day off work.
  
  

Apply For Finance

We have a range of finance options to choose from to help you spread the cost of your new furniture.

The minimum order value is £300 and you must pay a 10% deposit.

You or your partner must be in full time employment, unless you are retired.

The repayment amount is displayed across our web site as a price per week however the repayments are made monthly.

To apply for finance follow the simple instructions below.




• Add the items you wish to order to your basket and proceed to checkout
• At checkout select the finance option you would prefer
• Answer the finance questions, including address, employer details, salary
• Your finance application will then be processed within 2 working days
• Your items will be reserved while we process your application
• If your application is successful we will phone you to take a 10% deposit
• Your finance agreement will then be sent to you to sign and post back to us. We will then forward them onto the finance company.
• Once the finance company recieves your completed forms, and the funds are released, we will call you to book delivery
• If you cancel your agreement, or you return your order for any reason, in whole or in part, and do not accept a replacement, a £29 cancellation fee will be deducted from your deposit
  
  

Finance Options



• Buy Now Pay Later (pay nothing for 12 months and then 36 monthly payments at 29.9% APR. Or settle the full amount within the first 12 months and only pay a £29 settlement fee.)
• 24 month interest bearing loan at 19.9% APR
• 36 month interest bearing loan at 19.9% APR
• 60 month interest bearing loan at 19.9% APR
  
  

Note: If you return your order for any reason, in whole or in part, and do not accept a replacement you will incur a £29 cancellation fee.



Representative Examples



• Buy Now Pay Later: Cash price of goods £1000, £100 deposit then nothing to pay for 12 months, total amount of credit £900, then either settle £900 in 12 months time or pay £46.37 per month for 36 months, interest rate 21.37% fixed, total amount payable £1769.32, 29.9% APR Representative.



• 24 month interest bearing loan at 19.9% APR: Cash price of goods £1000 less a £100 deposit, total amount of credit £900, pay £45.06 for 24 months, interest rate 10.08% fixed, total amount payable £1181.44, 19.9% APR Representative.



• 36 month interest bearing loan at 19.9% APR: Cash price of goods £1000 less a £100 deposit, total amount of credit £900, pay £32.67 for 36 months, interest rate 10.23% fixed, total amount payable £1276.12, 19.9% APR Representative.



• 60 month interest bearing loan at 19.9% APR: Cash price of goods £1000 less a £100 deposit, total amount of credit £900, pay £23.00 for 36 months, interest rate 10.67% fixed, total amount payable £1480.00, 19.9% APR Representative.
  
  

Made To Order Items

• This item is Made To Order (MTO)
• This means the item is made specifically for you and will therefore take a little longer for delivery
• As this item is made to order it is non returnable
• If it is returned with the driver because it doesn't fit then we will only refund 50% of the order value
• If you cancel a MTO item before delivery we will only refund 50% of the order value